Choosing the right dealership is one of the most important decisions a car buyer can make, and real customer experiences speak louder than any advertisement. Empire Ford of New Bedford has spent more than 30 years earning the trust of drivers throughout Massachusetts, and the reviews from our customers tell the story better than we ever could.
From our competitive price match guarantee to guaranteed financing options and a state-of-the-art service center at our used Ford dealership in New Bedford, we're committed to delivering a 5-star experience from the moment you walk through our doors.
What New Bedford Drivers Are Saying
★★★★★
I had a great car-buying experience at this dealership. The whole process was smooth and stress-free. My salesperson was incredibly helpful, patient, and professional throughout. She answered all my questions and made sure I felt comfortable with my decision. Highly recommend!
Yu L. (Google Review)
★★★★★
Such a great experience dealing with this dealership. When we arrived, I was hopeless. Just found out transmission was blown on our car. And we carried a lot of debt in that vehicle also. Our salesperson was so kind and patient with us. She really took her time to find a great deal for us. Not only that, but she also put us in a new beautiful car! The best part about working with her was that she wasn't pushy and just trying to make a sale. She really wanted to see us happy and satisfied. The whole team was amazing!
Suwanna A. (Google Review)
★★★★★
Our salesperson was the most helpful, patient, knowledgeable sales specialist that I could have asked for during this experience. She spent countless hours with us and researching for us so that we could get exactly what we were looking for in a Bronco. We ultimately needed to order one, and she kept us up to date on every step in the build process. If it were not for her, I would never have purchased a vehicle. Of all the cars I have purchased in my life, she was the most understanding and real person that I have dealt with. If you're looking for a Ford, go to Empire!
Jennifer S. (Google Review)
★★★★★
I have financial problems related to a major health situation, so I am not the easiest to work with for financing. My salesperson went over all of what the company would try to do. She helped me pick the vehicle that was just right for me. Working with the finance manager they were able to get me a payment I could afford and some great maintenance programs that were available. I had a very positive experience and would definitely recommend Empire highly. You won't be disappointed.
David B. (Google Review)
★★★★★
I had a great experience with Empire Ford service. My service advisor was great. My vehicle was brought in for warning lights on the dash. She got the truck in right on time and was in contact with me through the day to let me know the updates. A part needed to be ordered, which came in early the following day, and the truck was back to me that afternoon. Very pleased with the service. I have used Empire several times for service, and will do so again in the future.
Sundance WW (Google Review)
★★★★★
Service department was very efficient. Due to unforeseen circumstances the service advisor was on her own. She handled customers, mechanics, and the phone all at once and alone. She diffused a very contentious situation. A customer called angry and demanding. The service advisor was patient and polite and by the end of the call the customer was happy with the resolution… I witnessed all of this because I was an hour early for my appointment and waited for the work to be done. I would highly recommend both sales and service at Empire Ford.
Judy M. (Google Review)
★★★★★
I visited the dealership to have my truck serviced. The service manager's team was extremely professional. They were able to repair my truck the first time. I had visited another local dealer and they were not able to fix my truck correctly, but the service manager's team stepped up to the plate and fixed it 100%... I am completely satisfied and will return for all future visits.
Steven G. (Google Review)
★★★★★
Had a great experience regarding service on my F-150. My service advisor was very pleasant, polite, and accommodating. He was very knowledgeable, was thorough, and a pleasure to meet. I needed new tires to pass inspection and had to wait while this was being done. The service advisor expedited the process of changing all of the tires along with an alignment, and had the job completed in a timely manner.
Tom L. (Google Review)
Why New Bedford Drivers Choose Empire Ford
With a wide selection of quality used cars in Massachusetts available and guaranteed financing options for all credit situations, Empire Ford of New Bedford makes it possible for more drivers to get behind the wheel of a pre-owned Ford truck or SUV. Our team consistently compares prices within a 500-mile radius, so you can shop confidently knowing you're getting a competitive deal backed by our Best Price, Every Time, All the Time commitment.
Beyond the sale, our auto service center -- staffed by Senior Master Techs -- keeps your vehicle running at its best long after you drive off the lot. And as an active member of the New Bedford community through pet adoption events, blood drives and monthly veteran spotlights, we're proud to be more than just a dealership. We're your neighbors.
Share Your Empire Ford of New Bedford Experience!
Have you had a recent experience with our sales, finance or service team? We'd love to hear from you. Your feedback helps us continue raising the bar for New Bedford drivers and helps future customers make informed decisions with confidence.
Ready to see what sets our local South Coast dealership apart? Browse our inventory, contact us with any questions or stop by and experience the difference for yourself. Our team is here and ready to help.
