Extremely Disappointing Experience at Grieco Ford of Raynham I purchased a used 2020 Ford Explorer from Grieco Ford of Raynham, and what should have been a straightforward purchase has turned into an extremely frustrating experience. Shortly after purchasing the vehicle, I noticed a clunking noise and an issue with the blind spot sensor. I brought the vehicle back, and after my own mechanic inspected it, I was told it needed a front driver's-side control arm. My Explorer has now been sitting at the dealership for TWO WEEKS, and the communication and lack of progress have been unacceptable. A couple of days after dropping it off, someone called to tell me they hadn't forgotten about my vehicle. That was the only reassurance I received for days. When I stopped by the dealership while dropping off a work vehicle and asked for an update, I was told it was still being diagnosed. Later that week, I was then told that the technician couldn't find the control arm issue and asked if I could come in and go for a ride with the technician to point it out. Seriously? I work for a living. I don't have the time to repeatedly chase down updates or take time out of my workday to help a Ford-certified technician diagnose a problem that should be investigated and addressed by the dealership's service department. I brought the vehicle back because there is a problem, and I expect the professionals servicing it to take the necessary steps to identify and resolve it. Even more concerning is that this vehicle was purchased with a 30-day warranty. The dealership has now had the vehicle for two weeks, and for approximately the first week, it was supposedly still being diagnosed. Now I'm left with the warranty to expire while my vehicle sits in their shop, only for me to be told later that the issue they couldn't find is suddenly my financial responsibility. I should not have to worry about being stuck paying for a repair on a vehicle I just purchased because the dealership has failed to properly diagnose the problem in a timely manner. I also shouldn't have to wonder if I'll have to start this entire process all over again. The lack of urgency, communication, and accountability is unacceptable. When someone buys a used vehicle from a dealership, they expect problems that arise immediately after purchase to be taken seriously, especially when the vehicle is returned during the warranty period. Instead, I've spent two weeks waiting, chasing updates, and worrying that the delay will cost me money. I expected much better from Grieco Ford of Raynham. At this point, I cannot recommend this dealership based on my experience. I hope management takes this seriously and makes things right by properly diagnosing and repairing the issues and honoring the warranty based on when the vehicle was brought in, rather than leaving me responsible for problems that were reported while the warranty was still in effect.

This company, and the name of its General Sales Manager is on all of the paperwork (Kasey Mathias) has been harassing me for years. I have called them every time I receive junk mail, pleading with them to stop sending me mail, and yet I have never been able to speak to anyone higher than the level of a secretary in the mail has not stopped. I bought a car from them over 10 years ago and I sold that car more than two years ago and they still send me mail constantly. It’s marketing it’s junk mail. It’s inaccurate information such as they will give me $7450 for my 2016 Ford focus when I actually went in and try to trade it in to buy a new vehicle from them two years back and They offered me like a couple hundred dollars. Just stop sending me mail. How hard is that , Kasey Mathias General Sales Manager?