Joe was fantastic! The process was so quick and easy! Everything was taken care of over the phone! I just popped in and signed some paperwork. It was the fastest purchase I’ve ever made!

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Kevin Bancroft was an absolute gem. Professional, personable, and honest. One of the best experiences I have had buying a vehicle. If you or anyone you know are in the market for a truck of any kind, you have to give Kevin and opportunity to get you what you need!!!

Great service they told at I need to be done and how it take thank you

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They made good on their mistakes in the end. Issues were lapses in communication, long wait times to actually get the vehicle due to waiting for parts and not registering it or checkung vin. Mistaken info as to what service was initially done, takes a long time to get sales and service info coordinated. Very frustrating and seemed like things were done at last minute and you have to keep on them or else youll be waiting a long time for information. I gave them alot of flack for this so they agtreed to make my first payment. Also get ... Read More

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DealerRater - Aug 1, 2026

They made good on their mistakes in the end. Issues were lapses in communication, long wait times to actually get the vehicle due to waiting for parts and not registering it or checkung vin. Mistaken info as to what service was initially done, takes a long time to get sales and service info coordinated. Very frustrating and seemed like things were done at last minute and you have to keep on them or else youll be waiting a long time for information. I gave them alot of flack for this so they agtreed to make my first payment. Also get the warranty if its used!

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Wanna give these guys a huge shout out, had a very negative experience at the New Bedford location and Martin Smith got in contact with me asap to fix my unfortunate experience. Made an appointment asap due to them having a vast amount of appointment availability and got my car within 2 hours of dropping them off. The service time was kind and positive and kept me in the loop of everything that was happening!!! These guys are awesome and I will most definitely be doing business with them from now on!!

I was looking for a 2025 expedition platinum in white. I checked all of Rhode Island and could not find one. I found one online at Empire Ford of Fall River. I contacted them on the phone and spoke with the salesman Merv. I then drove the hour+ to see it the next day. My conversation with Merv was great he answered all my questions and sent me photos through text. Merv was great! . I knew right away he wanted to help me make this deal. I drove up with my wife the next day. We looked at the expedition and ... Read More

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Google - Jul 29, 2026

I was looking for a 2025 expedition platinum in white. I checked all of Rhode Island and could not find one. I found one online at Empire Ford of Fall River. I contacted them on the phone and spoke with the salesman Merv. I then drove the hour+ to see it the next day. My conversation with Merv was great he answered all my questions and sent me photos through text. Merv was great! . I knew right away he wanted to help me make this deal. I drove up with my wife the next day. We looked at the expedition and a few other cars to compare. We test drove all. He was patient with us and understanding our price points. Merv never seemed to uninterested with us and through the whole process, yes we bought the expedition, he was right there to assist. I have purchase many fords and this experience was one of the best I have had. Thank you Merv and Empire Ford !! You know have a loyal customer from Rhode Island.

We just picked up our new F350 from Empire Ford in Fall River, Mass and couldn’t be happier. Rob McMahon was our sales person and he helped our process go extremely smooth and made sure we got everything we needed which was reassuring since we are purchasing from out of state! They even drove it to a DMV close to us so we didn’t need to make a 90 minute trip back for pick up!

I called in the morning to get an appointment on my way across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here. Then they told me they didn't have time to look at my car because it was too late and sent me away. It would have been nice to get that information initially instead of after wasting a lot of my day. They said it was miscommunication on their end, but that doesn't seem like that'... Read More

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DealerRater - Jul 24, 2026

I called in the morning to get an appointment on my way across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here. Then they told me they didn't have time to look at my car because it was too late and sent me away. It would have been nice to get that information initially instead of after wasting a lot of my day. They said it was miscommunication on their end, but that doesn't seem like that's my problem. That seems like it's their problem, and they should have made it right.

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Great service just wished they had explained the amount of the payment much sooner before driving vehicle

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Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back!

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