Recent Customer Reviews
the worst experience ever ive been i bought the truck on september 1st been paying insurance for three weeks on it and sill havnt gotten it ready o get my money back the worst service ever
Great staff, quick in and out. Will definitely be a returning. No time wasted. Kevin’s a great guy
The best service in the whole Mass thank you for your service I always have the best time ever thank you
I’ve never bought from a name brand dealership before and felt more like shady business was going on. Same day i bought my truck both my salesman and finance person got let go.
Great service staff and excellent work on the car. I am always satisfied with the attention to my car issues.
Great place to buy a vehicle, Matthew was fantastic in my overall car buying experience
We couldn't have asked for a better deal. Rob is an excellent person who was a huge help; we initially planned to buy just one unit, but ended up buying two. Many thanks—an excellent team.
It took over a week to receive my vehicle. Communication wasn’t great, I had to do a lot of the follow ups to remedy situation. Don’t feel they did everything they could to get me the best deal.
I had a great experience working with Austin. He was professional, helpful, and made the entire car-buying process smooth and easy. He answered all my questions, kept me informed, and made sure I was comfortable with my purchase. I really appreciate the time and effort he put into helping me get my car. I would definitely recommend him to anyone looking for a vehicle.
First time getting a car from a dealership. Joseph Fillipe was an incredible help. Found exactly what I was looking for and bent over backwards to get it done for me. Highly recommend at least seeing what they can do for you.
Great service in and out in timely manner highly recommended to go to the service department
Joe Filipe, our salesman, was great! Thanks. Excellent deal on the Mach e. And accommodating...
Scott and parts were very accommodating with pricing and were so helpful!
I will start the review by saying within a week I walked out with a car even though my credit is not great. It’s a smooth process. They are very aggressive here, if you’re somebody who doesn’t know how to negotiate or say no, bring someone with you. I didn’t like how they were pressuring me at first to buy the first car I see without looking around. Overall though, it was a good experience since Im very outspoken and able/capable to negotiate and speak up.
Steve Smith was my salesman and he made the buying process so easy. Customer service was great.
Fixed issue on timely manner. Staff made experience easy and stress free Excellent communication and attention to detail
very happy with the customer service provided. just one question though, did ford stop putting floor mats in the vehicles?
Everyone at the dealership was professional and helpful. They listened to my needs and found a vehicle that was the perfect fit. They were not pushy.
I chose to buy my vehicle from Empire Ford in Fall River after experiencing difficulties with another ford dealership. Mark was a referral, and he was such a breath of fresh air to deal with! His no-nonsense approach to customer service, and a willingness to go above-and-beyond is what really sold the vehicle to me. I walked out on a previous deal because of a dishonest sales manager, hidden charges at the “out the door” price, etc. I feel badly for the sales girl losing the commission because of her manager’s hard-sell tactics. Rest assured that if you meet ... Read More Google - Sep 1, 2026
The service manager said if they could not get to it on Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock.
Very happy with the service they got me right in and was finished very quickly I’m very happy with the service
I have to say I had the best salesman I have had in my entire life. Charlie Gomes was so easy to deal with, very laid back and accommodating. Not pushy or arrogant. Was a pleasure to work with. Hopefully I can work with him again if I am in the market for another vehicle.
The experience at Empire Ford is probably the best experience I’ve had in buying a car.The entire team was professional.
I had a great experience buying my Mustang Mach E. Manny, Kevin, and Josh were so nice, friendly and professional and went above and beyond to help me get the best deal on my electric vehicle. I was unsure about buying an electric car but I had the best test drive and the car is beautiful and drives like a dream. I highly recommend the team at Empire Ford if you are looking to buy a new or used vehicle. Nice showroom and convenient location too! Thanks guys!
Fantastic service writer, and overall great experience. They are close but I didn't buy my vehicle there. Next time I will. The lot is full of great cars and SUVs and all of them were shiny and clean. Their service was excellent for this first time customer. I'll be back!
Amazing experience from start to finish. Went in thinking it would be the same old type of back and forth negotiation like every other dealership. But Manny and Kevin were amazing transparent about figures, how they came up with them, and why, and really worked hard to get us the best deal possible. Even gave us more for our trade to make the deal happen. In the end, this was an amazing car buying experience, with a better car, the best deal, and zero bullshit. Kevin and Manny made everything easy for us and we felt great about purchasing about ... Read More Google - Aug 24, 2026
Wasn’t happy with the lack of communication at first. But once Brian Santos got involved that all changed for the better. 2 weeks later, the same exact part broke again. Still waiting for a return call over a week later. Wrote a letter to manager…hopefully this gets a response before the AG consumer division gets involved. Buyer beware. It’s not hard to deliver on promises. It’s even easier to return calls. I’ll never shop here again.
The whole team at Empire was great! Kevin was an awesome salesman and Josh in finance was too!!! I’d definitely recommend them for all your vehicle needs
There were a few issues with ordering the parts ! But all worked out ! And sincere apologies for the delay !
We were very satisfied with our service and particularly Charlie who was helpful and patient.
It took over 2 hours for a routine oil change that I had an appointment for
Straight forward and easy to deal with no issues with communication or expectations. Service took a little longer than expected.
Want to give a big shout out to Charlie at Empire Ford he did an amazing job helping us with the purchase of our F 250. We live out of state and he delivered it to us all the way to upstate Maine. Great guy couldn’t ask for a better person.
We tell Robert what we want and Robert gets the right vehicle for us Robert has sold his three vehicles in the last two years
Polite, professional, good service My car was done in a timely manner. The service desk was great very professional and courteous
Brian was the service advisor and he hooked me up with a loaner during the hardtop replacement
Tobias Souza
The service department was able to fit me in for a works service with no appointment. Quick service and the advisor was great at keeping me updated. Wish the couches in the waiting area could be updated. The show room and service waiting area should match the level of service I received.
I had a great experience at Empire Ford dealing with Anthony Pham was seamless purchasing my 2025 f150 there was a small dent on door they fixed it truck is great staff
Got my hardtop replaced under warranty! Great service writer Brian S.
Joe was fantastic! The process was so quick and easy! Everything was taken care of over the phone! I just popped in and signed some paperwork. It was the fastest purchase I’ve ever made!
Kevin Bancroft was an absolute gem. Professional, personable, and honest. One of the best experiences I have had buying a vehicle. If you or anyone you know are in the market for a truck of any kind, you have to give Kevin and opportunity to get you what you need!!!
Great service they told at I need to be done and how it take thank you
They made good on their mistakes in the end. Issues were lapses in communication, long wait times to actually get the vehicle due to waiting for parts and not registering it or checkung vin. Mistaken info as to what service was initially done, takes a long time to get sales and service info coordinated. Very frustrating and seemed like things were done at last minute and you have to keep on them or else youll be waiting a long time for information. I gave them alot of flack for this so they agtreed to make my first payment. Also get ... Read More DealerRater - Aug 1, 2026
Wanna give these guys a huge shout out, had a very negative experience at the New Bedford location and Martin Smith got in contact with me asap to fix my unfortunate experience. Made an appointment asap due to them having a vast amount of appointment availability and got my car within 2 hours of dropping them off. The service time was kind and positive and kept me in the loop of everything that was happening!!! These guys are awesome and I will most definitely be doing business with them from now on!!
I was looking for a 2025 expedition platinum in white. I checked all of Rhode Island and could not find one. I found one online at Empire Ford of Fall River. I contacted them on the phone and spoke with the salesman Merv. I then drove the hour+ to see it the next day. My conversation with Merv was great he answered all my questions and sent me photos through text. Merv was great! . I knew right away he wanted to help me make this deal. I drove up with my wife the next day. We looked at the expedition and ... Read More Google - Jul 29, 2026
We just picked up our new F350 from Empire Ford in Fall River, Mass and couldn’t be happier. Rob McMahon was our sales person and he helped our process go extremely smooth and made sure we got everything we needed which was reassuring since we are purchasing from out of state! They even drove it to a DMV close to us so we didn’t need to make a 90 minute trip back for pick up!
I called in the morning to get an appointment on my way across the US. They said they could look at the car if I was here by 3:00 p.m.. I arrived at 2:45 p.m. after having driven for 45 minutes to get here. Then they told me they didn't have time to look at my car because it was too late and sent me away. It would have been nice to get that information initially instead of after wasting a lot of my day. They said it was miscommunication on their end, but that doesn't seem like that'... Read More DealerRater - Jul 24, 2026
Great service just wished they had explained the amount of the payment much sooner before driving vehicle
Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back!
Honest review from someone who does not love to buy cars. I was looking for something very specific, I had a feeling that Empire Ford would be able to help and I’m so glad that I called. I was connected with Kevin Bancroft,
who was nothing short of exceptional! He worked with me for a few days while sourcing what I was looking for, and providing me with additional options. He not only adhered to exactly what I was looking for, but he did it quickly and efficiently. Once the car was delivered, he and the team at Empire ... Read More Google - Jul 20, 2026
Great service and manager
I just wanted to give a shout out to Ethan for providing me with an excellent buying experience. On Saturday, 7/18/26, I drove from eastern Connecticut over to Empire Ford. From the moment I arrived, Ethan had made me feel very welcomed, comfortable and positive about my buying experience. He's personable, knowledgeable, and has a great attitude. He's a good egg. I went home happy after signing on a 2025 Maverick Lariat. I appreciated Ethan and the rest of the Empire Ford team. I would happily do business there again in the future.
Super friendly environment super helpful wonderful as a first time buyer who was just an exceptional service all around and I do recommend them to anyone that’s looking to buy a car
Very pleased with my purchase would definitely recommend deal went smoothly and process was done correctly thank you for the Empire team
So far my experience at Empire Ford has been great. Rob has been very kind and helpful with the purchase of my vehicle so its safe to say I will be doing business here in the future.
Charlie was a great Salesman and made sure to take everything into account and get me the car and deal I wanted. Highly recommend
Quick, attentive & courteous! Took the time to explain the camera recall to me and how they will call me when it's time for the Ford Fusions.
They always get me in within a day or so... They take their time to explain what was done and Alexia in service if great!
Horrible was asked what time I wanted to make the appointment and I agreed on 12:30 I got there and had to wait 21/2 hrs for a oil change and a sticker unbelievable
Service manager is always on point a professional. Great to deal with. Always satisfied with his services
Matthew Sartini may have single handedly prevented ford from having to buy back a vehicle that another dealership had been unable to fix after several visits. He took the time to dig in to the problems even just over the phone before I brought the vehicle in. Then researched the issue, offered fixes, and then actually did them. He also observed the vehicle over several days to make sure the issue was truly resolved and didn't over promise then under deliver. I can't say enough nice things about this whole service department I interacted with many of them ... Read More Google - Jul 14, 2026
Great dealership, they make it easy!
I’m xx waiting for the car we purchased back in May, just terrible,period
Amazing customer service
The service I needed was completed. Communication could use some improvement. My truck was there for two full days with no call or update by the end of the first day so I called the next morning. They said someone would call me mid day with an update. No call. So I tried calling around 4:45 pm because I needed my vehicle to leave on vacation the next day. No answer. So I got a ride to the dealership. Fortunately Alexia was still there and was able to keep me informed of what work was left to do. It took over ... Read More DealerRater - Jul 11, 2026
Tioni was wonderful! My new 60th Anniversary Bronco is perfect. Bryce came through and got the ultimate vehicle for me.
I had an outstanding experience at Empire Ford! I only drove down to Fall River because I fell in love with the color of the Bronco Raptor they had in stock. I honestly wasn’t expecting to leave with it that day, but within about three hours, I was driving home in my new Bronco Raptor!
The entire team was incredibly friendly, professional, and efficient. The buying process was smooth, straightforward, and surprisingly fast. They made everything easy and stress-free from start to finish.
Thank you to everyone at Empire Ford for making this such a great experience. I absolutely ... Read More Google - Jul 10, 2026
Great experience so far!
It was an all-around warm and friendly environment very informative. They have a lot of options to choose from. Great selection in cars and customer service is always on point wonderful place to shop.
Good presentation and good service it was a good decision to buy my first car with you
I had a great experience working with Austin MacArthur at Empire Ford Fall River. He made the entire process smooth and stress-free from start to finish. I was in and out of the dealership pretty quickly. Brenda Costa Bristol RI
This is the second time in a row I have had numerous problems getting my car picked up for service. Took me 3days just to make the appt. When I did the pick up time was 9:30 and no one showed up after talking to 3 people on the phone and many excuses the vehicle was finally picked up at noon time or so. This happened last time I attempted to have this service. It got to be late in the afternoon to car no phone call so I had to call again to ask about my car. I finally arrived home ... Read More DealerRater - Jul 5, 2026
Hard to say cause I had to wait 2 hours for an oil change cause someone hit a telephone pole and they lost power
Joe was very helpful and efficient overall a very pleasant experience. Joe worked very hard to get us the deal we wanted
After I bought the car I noticed the car has many scratches in the front, back and both sides that I did not pay attention when I was test driving it. I think they should’ve told me and be honest about those scratches before I bought the car.. Anastasia was nice to me and she was very professional.
Nice showroom, friendly and pleasant staff!
Pleasant and easy to work with ...showroom is clean and everyone was nice! Would go back again...
I took my truck in for scheduled service and have a third party warranty. It was easy to schedule the appt and had an uneventful drop off. I knew it might take a while due to them needing to contact and get approval from my third party warranty and was happy they even accepted it as many repair facilities will not. The problem is the communication. I waited all day only to find out that they closed at 5:00 and no one called me to give me an update or to let me know that my car would need to be ... Read More Yelp - Jul 3, 2026
The sales person was great. The truck is wonderful. Literally everything else was terrible. While the dealership has changed hands over the years, this is the second time I purchased a vehicle from this physical location. It will be my last. Communication was poor; the process was clunky, and ultimately I had to negotiate my way out of a huge problem. If I could do it all over again, I would have purchased my F150 from a different dealership. Love the truck; did not enjoy the experience.
I had my car in for a recall repair, I brought it in on a Friday and they did not give a loner car for the weekend. I don't get my car back until the end of Monday. By law you are supposed to give me a loner during a recall repair that lasts more than a day. His excuse was that all loners were out. Well then you should have gotten me a rental car then, but he refused. I had important things during that weekend to get to and then somehow get to work on Monday. My ... Read More DealerRater - Jun 28, 2026
Today is Saturday, 27 June 2026. My wife and I really love our Ford Explorer and we received an offer for a buyback from Empire Ford and Fall River. Our vehicle that we traded in was a Ford Explorer 2023, which we purchased from Empire Ford also. We love Empire Ford. Our main sales person will keep coming back to again and again is Robert McMahon MCMAHON. He is in a US Army veteran and he is an outstanding sales person what he says goes yeah he’s very very helpful. He helps the customer walk through all the various phases of purchasing ... Read More Google - Jun 27, 2026
Fantastic experience with Kevin and the whole team. We bought our commercial van here, a 2026 Transit 150. Not only did they exceed our expectations on the sale and financing, but Kevin worked to get us connected with an upfit company as well. He handled everything; from getting my specs and drawings to the upfitter to arranging delivery and pick up with them as well. Anytime there was an issue or a bump in the process (which there were very few) it was handled with professionalism and promptness. There were a lot of "moving parts" and logistics in this process ... Read More Google - Jun 26, 2026
I have used Empire ford many times for service Brain the service guy was vey helpful and professional, I was very happy with my service and will return when needed
I’ve been a customer for two years! I have to say this past week my truck had issues and I brought it back to Ford. I had plans for a trip to NY for the parade and I was at the 11th hour. I spoke to Mr. Tyler Torres and he is a listener!! I truly appreciate him for hearing me and led me into a 2025 Bronco(loaner) lol. Fully loaded and sunroof! This was not just a trip but an historical experience for me. The weekend was definitely illuminating and exciting. To end up back home and celebrate ... Read More Google - Jun 22, 2026
Manny was FANTASTIC! He was patient, knowledgeable and willing to go the extra mile to make sure we had a great experience. I would highly recommend Empire Ford and having Manny assist you with finding the perfect vehicle.
Alexia Thank you!! I received excellent service. Now I can travel completely relaxed and happy
Friendly staff. It wasn't too busy so I got all the attention. I very pleased with my new car.
Everything from the beginning till the end was done in a professional manner was very pleasant
Sales and finance was great. Joe and Roberto were very easy to work with. It seems the truck was never put through the shop to check it out, I found out on rt128 the brakes were not good as there's a big thump like a warped rotor, and the oil was not changed as the sticker reads 6/14/26 or 35000 miles, truck had 30000 when I bought it. Also has an open recall for trailer light module software. Otherwise good experience. Service appt was set for the brakes Joe (salesman) made that happen.
The Only thing I didnt like was finding out about Robotic you give info too. Kasey is so polite, made sure to order my plate bracket for front of car. He got me into the car I wanted. Chris the runner to help me with Vin Check.
Just bought my 2023 F150 xlt. Probably the easiest purchase I had. Nobody likes going to car dealerships, but Joe F. Was great to work with as well as Roberto. After driving I found the brakes need work, I reached out and in about an hour the service writer was on the phone to set up and appointment. Great communication and transparency. Thanks for the painless. Update All issues that arose after the deal, were resolved after speaking with Bryce and Tyler. No issues all is good!
Brian was great to deal with in service