Recent Customer Reviews
I have had more bad experiences than good at Empire Ford of New Bedford. They use an AI alias "Molly Pitts" to lure people into their business. Once you interact with "Molly Pitts", you will be kept getting notified by this "Molly Pitts" on your mobile phone and by email as well. It is all a scam to get you to come in and purchase a vehicle. Their pricing in the service department is extremely high. I had a mobile service just recently to have a nail pulled out of one of my car'... Read More Google - Nov 13, 2026
Great experience working with Joe and the rest of the staff. Very satisfied with the vehicle they suggest. I felt leaving that they tried to help us in every way possible to get us into a car and into financing it as easy as possible. They were all kind and understanding. Willing to work with us and help us even with bad credit. I appreciate the way they handle it all for us and we are happy and satisfied with our purchase. They seemed determined to help out a veteran family on Veterans Day! They handled the day with professionalism ... Read More Google - Nov 13, 2026
I had purchased another vehicle 17 months ago and recently had issues with it. I decided to buy a new vehicle. The finance person remembered me and called me and helped me to make my situation much better and very happy dealing with Empire.
I recently went to Empire Ford since my lease was ending and needed a new car. I worked with Charlie. He was fantastic. I went looking at three different models and he took the time to walk me through each. Charlie was also straightforward about payments and options. We worked together to come up with a deal that worked best for me. Overall, this was one of the smoothest dealership experiences I have. Even Finance with John was painless. Highly recommend!
Kevin and his team did a great job. He made leasing my Bronco easy and effortless. Everything was explained to me and I was bever left wondering what to do. I was kept in the loop through the whole process.
Ethan was a pleasure to deal with from start to finish. He was attentive, helpful, informative and personable throughout the entire process.
I had a wonderful experience working with Alexia while purchasing my car. She was incredibly nice, friendly, and helpful throughout the entire process. She took the time to explain everything clearly and made sure I understood each step, which made the whole experience easy and stress free. She was patient, professional, and made me feel comfortable from beginning to end. I truly appreciate all her help and would highly recommend Alexia to anyone looking to purchase a car. She made the experience a great one! Thank you Alexia and Empire ford of New Bedford and Fall river!
I wrote a nasty review on 8/23/26. But I’ve got to give it to Tyler Torres…he walked the walk and refunded my money for the service. In today’s business world, that’s so rare and refreshing. While my feelings about the lack of communication with the service department haven’t changed much, my feelings about the dealership in general has, for the better. Well done Mr. Torres!
Great place to work with Excellent Customer Service don't push you on things you don't want
A very nice experience. All very helpful. Kevin was awesome to deal with for sure.
Empire Ford has always been a go to. This is our fourth vehicle here.. it's always a pleasure to do business with them. They make the procedure smooth as possible.
Alexia Thompson did a great job help me a lot and got me me just what I want and need
They were very pleasant and fully knowledgeable of there wrk and vehicle in stock..so I leave feeling happy
I’ve had a great experience at Empire Ford of Fall River so far! They immediately found a vehicle within my budget that was even better than anything I had imagined. I worked with Lexi, a newer salesperson who was incredibly straightforward, helpful, and an absolute pleasure to work with. I really appreciated how simple and comfortable she made the experience. We’re still waiting to hear back from the banks about financing, but regardless of the outcome, I’ve been very impressed with the customer service!
I highly recommend doing business with Empire Ford of New Bedford. The entire staff was extremely friendly and helpful. Service directed me exactly where I needed to go and the parts department left me very satisfied with my purchase. I left with exactly what I needed in a timely fashion. And its definitely an environment I will be returning to for any future purchases. It was a high quality, fast, and overall great experience.
Sales men really go out of their way to find the perfect vehicle. Jose was great and I loved that they all worked together to find the right one for me. They weren't pushy and listened to what you want or don't want in a vehicle. 2 thumbs up!
Very satisfied. I appreciate the flexibility and courteous service. It was nice that someone asked me if I would like a ride when I dropped off my vehicle.
Excellent Service Department, Thank You April!
Reached out on website 10/12 with the truck I wanted . Received call next day on 10/13 and asked empire to hold the truck till 10/16. They would not hold the truck . The then proceeded to hound me on when I was going to come in . Sent my dad to look 10/16 and bought the truck . Cash deal . From there it was a downhill spiral. The paperwork was sent ups. (We’re from ct ). It required a signature which we discussed would not happen . This delayed the process almost a week . The only thing Kevin was concerned about was the money wire . The money was ... Read More DealerRater - Nov 5, 2026
Had a great time at empire ford. Alexia Thompson took care of me and helped me so much. Go to her
Alexia Thompson was a very great salesperson. 10/10 would recommend going to her
Excellent customer service provided by sales specialist Tioni. Made the trade in and purchase of a new vehicle hassle free. Completely satisfied with experience and dealing with Empire Ford.
I had the best experience with Lexi. I was greeted and was made comfortable through the whole process.
This was a disappointment. I'd brought my vehicle to service a recall, and when I got it back, the SYNC system wouldn't recognize my USB port. No power and no data, which meant no Android Auto and no CarPlay. When I brought it back, they wanted to charge me $200 to diagnose the problem and another $500+ for a new USB hub! When fixing work that wasn't done right the first time, I shouldn't have to pay over $700. When I disputed the charges, I was told I'd get a call from a service manager the next day. ... Read More DealerRater - Nov 3, 2026
Really love the mobile service. So easy to arrange and super friendly mechanics. Keep it up!
Best experience I have had Best experience I ever had sales department was great Best experience I ever had sales department was great answered all my questions was a wonderful experience
Excellent service Thank you so much ❤️
Kevin went out of his way to meet me early morning before Star was even open for my convenience Excellent customer service
Awesome people to work with on deals they treated us very well and with respect.
Susan did an amazing job she walked me around the lot helped me find the exact car I needed helped me with the whole experience.
It was a pleasure dealing with Brian, he took care of the problem just like he said he would.
Susan was honestly so sweet and helpful throughout the whole process!! she really took the time to listen to what I was looking for and made me feel comfortable the entire time. She was super understanding and made what could’ve been a stressful experience feel so easy and positive. You can tell she genuinely cares about helping people, and I honestly left feeling like I made a friend in the process. Definitely recommend asking for Susan if you’re looking for someone who actually takes the time to work with you!!
I ordered a F-150 on 4/24/2026 and it just came in on 10/20/2026 which I thought was a long wait. I picked the truck up yesterday and it took about 80 minutes to do all the paperwork which wasn't to bad. I have been buying trucks from Marc Gauthier at Empire Ford for almost 30 years and he's great to work with. I have not dealt with Bryce the manager but he seemed OK to deal with. There was no unexpected delays or charges.
It was an absolute disaster once I signed the paperwork. Watch out for the paperwork and Empty promises!
Hats off to Brian! My truck was repaired as promised!! Thank you Brian
Marc my salesman was very easy to work with great guy I'd highly recommend him
We came in for an advertised repo sale, but it was just a scam to get people through the door. They had no cars from a repo sale and absolutely nothing in my friend's budget, but we only learned that after running the gauntlet of pressure. They repeatedly pushed to get our contact information, even after being told no. They would not just show us what they had without trying to pressure us to run credit and force my friend into a car he could not afford. When we refused, they actually lectured us about financing.
The behavior of ... Read More Google - Oct 22, 2026
Empire dealership is the same stereotype as any dealer. Excited, helpful, over the top before the deal is signed. Once the deal is signed, difficult to deal with, not as helpful, need to wait to talk to other employees with questions, late in returning money due to customer. The sale person seems to be trying, but he was really a puppet from the rude individuals pulling the strings.
After taking for a test drive, I told the salesperson the vehicle had warped front rotors, but the salesperson played it down and stated it has to meet high quality standards. I ... Read More Google - Oct 22, 2026
This the best experience I had with dealership and the sales person geo and one of the best suv I ever purchased
Everyone was friendly great customer service
they were helpful in getting a new car for us that was safe to drive
Absolutely love working with my ford team Charlie/Josh/Luis, what they did for us and definitely will continue to do business.
They sometimes make feel like they care then they do something stupid so 4 stars and that’s being kind
This company, and the name of its General Sales Manager is on all of the paperwork (Kasey Mathias) has been harassing me for years. I have called them every time I receive junk mail, pleading with them to stop sending me mail, and yet I have never been able to speak to anyone higher than the level of a secretary in the mail has not stopped. I bought a car from them over 10 years ago and I sold that car more than two years ago and they still send me mail constantly. It’s marketing it’s junk mail. It’... Read More Google - Oct 15, 2026
purchased a new work truck from empire ford. sale was handled by kevin bancroft, he made the sale one of the better buying experiences i have had in a longtime. he is a no BS type of guy that treats you like family and is a man of his word. if you are in the market for a new vehicle make sure you ask for kevin bancroft when calling over to empire ford.
Alexia Thompson was a great Sales rep. She walked us through everything with professionalism. I would refer everybody I know to visit her for their own one on one experience!
They were very professional and helpful when I was looking for a truck. There was no sales pressure at all . Ethan had everything thing ready at the time of pick up. This was one of the best and easiest times that I had buying a vehicle. Thank you for making it a pleasure.
Con artist. They sell lemons and have you sit there all day string you along. You have a problem with the car you got from them and they dont even check for a warranty. They just try and get you to trade in and carry more debt Into another lemon. They you go somewhere else and that places said you had a warranty all along. But then you go back to empire and they say oh well you are over your miles now because we had you driving around looking for help. Oh by the way you owes 200 more because ... Read More Google - Oct 7, 2026
Best experience I've had the salesman Kevin Bancroft was awesome
Tioni provided exceptional customer service from beginning to end. She's doing a great job, well done!
Great experience, came in knowing what I wanted , and Ethan and the team helped with achieving the purchase
Very good I have already completed a survey. Everything was excellent except too many surveys after the fact. One is enough.
I want to thank Ethan (salesman) for a great experience ! It was a bad week for me, and dealt with me with caring & composure...everyone else was great as well ! I will definitely purchase from Empire & Ethan Williams again !
The dealership was great Quick service and no issues with communication The Last Four Words
Sales and finance departments were professional and helpful Thrre needs to be better communication between service and salea
Rob and team were great !!!!!
Place is a joke total waste of my time I donot recommend at all
C Brought A 2021 bronco what a junk will never buy a car from empire Ford again
Quick and Easy. Just called schedule and all set. Not much time at the dealer either. Pretty much in and out. Before done with coffee next door was already to go. Thanks Empire.
I had an appointment, walked in and asked for Kevin. They told me to have a seat.. I waited an hour for nobody to help me. Other people walked in and were asked if they needed help right away as I just sat there. I don’t expect it to be quick at a dealership but when I made an appointment before coming I didn’t expect to be sitting and ignored for an hour. Waste of time, and terrible customer service.
the worst experience ever ive been i bought the truck on september 1st been paying insurance for three weeks on it and sill havnt gotten it ready o get my money back the worst service ever
Great staff, quick in and out. Will definitely be a returning. No time wasted. Kevin’s a great guy
The best service in the whole Mass thank you for your service I always have the best time ever thank you
I’ve never bought from a name brand dealership before and felt more like shady business was going on. Same day i bought my truck both my salesman and finance person got let go.
Great service staff and excellent work on the car. I am always satisfied with the attention to my car issues.
Great place to buy a vehicle, Matthew was fantastic in my overall car buying experience
We couldn't have asked for a better deal. Rob is an excellent person who was a huge help; we initially planned to buy just one unit, but ended up buying two. Many thanks—an excellent team.
It took over a week to receive my vehicle. Communication wasn’t great, I had to do a lot of the follow ups to remedy situation. Don’t feel they did everything they could to get me the best deal.
I had a great experience working with Austin. He was professional, helpful, and made the entire car-buying process smooth and easy. He answered all my questions, kept me informed, and made sure I was comfortable with my purchase. I really appreciate the time and effort he put into helping me get my car. I would definitely recommend him to anyone looking for a vehicle.
First time getting a car from a dealership. Joseph Fillipe was an incredible help. Found exactly what I was looking for and bent over backwards to get it done for me. Highly recommend at least seeing what they can do for you.
Great service in and out in timely manner highly recommended to go to the service department
Joe Filipe, our salesman, was great! Thanks. Excellent deal on the Mach e. And accommodating...
Scott and parts were very accommodating with pricing and were so helpful!
I will start the review by saying within a week I walked out with a car even though my credit is not great. It’s a smooth process. They are very aggressive here, if you’re somebody who doesn’t know how to negotiate or say no, bring someone with you. I didn’t like how they were pressuring me at first to buy the first car I see without looking around. Overall though, it was a good experience since Im very outspoken and able/capable to negotiate and speak up.
Steve Smith was my salesman and he made the buying process so easy. Customer service was great.
Fixed issue on timely manner. Staff made experience easy and stress free Excellent communication and attention to detail
very happy with the customer service provided. just one question though, did ford stop putting floor mats in the vehicles?
Everyone at the dealership was professional and helpful. They listened to my needs and found a vehicle that was the perfect fit. They were not pushy.
I chose to buy my vehicle from Empire Ford in Fall River after experiencing difficulties with another ford dealership. Mark was a referral, and he was such a breath of fresh air to deal with! His no-nonsense approach to customer service, and a willingness to go above-and-beyond is what really sold the vehicle to me. I walked out on a previous deal because of a dishonest sales manager, hidden charges at the “out the door” price, etc. I feel badly for the sales girl losing the commission because of her manager’s hard-sell tactics. Rest assured that if you meet ... Read More Google - Sep 1, 2026
The service manager said if they could not get to it on Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock.
Very happy with the service they got me right in and was finished very quickly I’m very happy with the service
I have to say I had the best salesman I have had in my entire life. Charlie Gomes was so easy to deal with, very laid back and accommodating. Not pushy or arrogant. Was a pleasure to work with. Hopefully I can work with him again if I am in the market for another vehicle.
The experience at Empire Ford is probably the best experience I’ve had in buying a car.The entire team was professional.
I had a great experience buying my Mustang Mach E. Manny, Kevin, and Josh were so nice, friendly and professional and went above and beyond to help me get the best deal on my electric vehicle. I was unsure about buying an electric car but I had the best test drive and the car is beautiful and drives like a dream. I highly recommend the team at Empire Ford if you are looking to buy a new or used vehicle. Nice showroom and convenient location too! Thanks guys!
Fantastic service writer, and overall great experience. They are close but I didn't buy my vehicle there. Next time I will. The lot is full of great cars and SUVs and all of them were shiny and clean. Their service was excellent for this first time customer. I'll be back!
Amazing experience from start to finish. Went in thinking it would be the same old type of back and forth negotiation like every other dealership. But Manny and Kevin were amazing transparent about figures, how they came up with them, and why, and really worked hard to get us the best deal possible. Even gave us more for our trade to make the deal happen. In the end, this was an amazing car buying experience, with a better car, the best deal, and zero bullshit. Kevin and Manny made everything easy for us and we felt great about purchasing about ... Read More Google - Aug 24, 2026
Wasn’t happy with the lack of communication at first. But once Brian Santos got involved that all changed for the better. 2 weeks later, the same exact part broke again. Still waiting for a return call over a week later. Wrote a letter to manager…hopefully this gets a response before the AG consumer division gets involved. Buyer beware. It’s not hard to deliver on promises. It’s even easier to return calls. I’ll never shop here again.
The whole team at Empire was great! Kevin was an awesome salesman and Josh in finance was too!!! I’d definitely recommend them for all your vehicle needs
There were a few issues with ordering the parts ! But all worked out ! And sincere apologies for the delay !
We were very satisfied with our service and particularly Charlie who was helpful and patient.
It took over 2 hours for a routine oil change that I had an appointment for
Straight forward and easy to deal with no issues with communication or expectations. Service took a little longer than expected.