FREQUENTLY ASKED QUESTIONS
Are recalls free?
Yes, absolutely. Any repairs required due to a recall from Ford Motor Company will be conducted at no cost to you.
What if I've heard that there is a recall on my vehicle, but it did not appear when I typed in my Vehicle Identification Number (VIN)?
You may have seen or heard about a recall on your particular model year vehicle and may be concerned. However, unless you have heard directly from Ford or a third-party manufacturer you really have nothing to worry about it. That's because all recalls are dependent on specific data, including build date, sequence of manufacturing, VIN and more. If you think there may be a recall on your Ford vehicle, and it doesn't appear in a VIN search please contact your local Ford dealership. They should be able to confirm any recall rumors you've heard.
How do I get removed from a Recall Mailing List?
By law, Ford Motor Company is required by Federal Regulation to mail recall letters to the last known registered owner. As long as you remain listed as the current owner in State registration and Title records, you will continue to receive these notices. If you are receiving recall letters for a vehicle you no longer own, contact your local Department of Motor Vehicles to ensure your registration records are up-to-date.
Can I be reimbursed for a repair conducted prior to an official recall?
If you become aware of a recall after you've repaired the issue it's important to remember that, under current National Highway Traffic Safety Administration guidelines, you may be entitled to reimbursement. To request a refund, submit your paid original receipts to the Service Manager at your local Ford dealership.
Will the dealership provide a rental vehicle while my vehicle is under repair?
Our goal is to always provide as little disruption to your schedule as possible. That's why some recall notices do provide coverage for rental vehicles. As part of a Recall or Customer Satisfaction Program, refer to the notification letter for details or contact your local Ford dealership. If you don't have coverage, most dealers provide a free shuttle service to get you where you need to be and back for pickup when your vehicle is ready.
What is a CSP? What is the difference between a recall and a CSP?
CSP stands for Customer Satisfaction Program (CSP), which is
one type of Field Service Action (FSA). In short, a CSP is an available upgrade
to a specific component or an extension of an existing warranty. They are
Vehicle Identification Number (VIN)-specific programs. Time and mileage
limitations do apply.
A recall, however, is conducted to remedy a safety, compliance or emissions
concern. Recalls are VIN-specific programs. There are no expiration dates on
safety recalls or safety compliance recalls. There are generally no expiration
dates on emission recalls or emission compliance recalls.