Car Dealership Frequently Asked Questions




New Inventory:

Can I be alerted about new vehicles in stock?

We have new inventory arriving daily, so check back often. But if you have your heart set on specific vehicle in our inventory, simply hit the SAVE button with a star next to it on our vehicle details page and if the price changes, you will be alerted.

What if I can't find what I am looking for?

We have over 600 vehicles in stock within the Empire Auto Group, so we have a large selection to choose from. If you don't see what you're looking for, we can reach out to our network of partners to find exactly what you want. Simply fill out our "contact us" form with the details and a sales professional will contact you directly or call us at 888-722-6063.

Who can I talk to about buying a new car?

We have a new vehicle department dedicated to finding you the best vehicle to fit your needs at a price you can afford. Simply fill out our "contact us" form with the details and a sales professional will contact you or you can use the "chat" or "text" feature on our website or call us directly at 888-722-6063.

Pre-Owned Inventory:

How can I know the vehicle is in good driving condition?

Here at Empire Ford we have huge selection of pre-owned cars, trucks, vans and SUV's. We are part of the Empire Automotive Group, so we have a pool of vehicles to choose from to find you exactly what you're looking for. We also offer our customers a FREE Carfax Vehicle History Report which shows the vehicle history including service appointments and if there were any prior accidents, so you can feel confident with what you're buying.

What is the difference between Pre-owned and Certified Pre-owned?

Purchasing a Ford Certified Pre-Owned vehicle provides you with extra assurance. All vehicles come with a 172-point inspection before it can qualify. It also comes with a Comprehensive Limited Warranty Coverage - covering more than 1,000 components for 12 months/12,000 miles along with a 7-year/100,000-mile powertrain limited warranty coverage. A free Carfax Vehicle History Report will be provided as well as 24-hour Roadside Assistance.

How do I know I am getting the best price?

Here at Empire Ford we offer a "Price Match Guarantee" on all new vehicle purchases. We will beat any competitor's price or pay you $1,000. We require a signed and completed purchase and sales agreement from the competing dealer with the VIN#. Some restrictions may apply on select vehicle models. See dealer for complete details. Here at Empire We pride ourselves in offering the BEST PRICE - EVERY TIME - ALL THE TIME!

Service:

What type of services do you offer?

We perform all areas of service including routine preventative maintenance and warranty repairs to complete engine rebuilds. We also specialize in Commercial Vehicle service featuring a 30,000 lb. lift for our heavy and medium duty vehicles.

How can I book an appointment?

We offer an on-line service scheduler which you can access 24 hours/7 days per week: https://www.empirefordofnewbedford.com/schedule-your-service.htm. Or you can call our service department directly at 508-984-3906. For your convenience, our Service Department is open late on Tues. and Thurs. evenings until 8pm and Saturdays until 5pm.

Why is it important to service my vehicle at recommended intervals?

It's important to properly service your vehicle at Ford recommended intervals to avoid increased repair costs and avoid reducing the value of your vehicle.

Are there ever any deals on servicing?

Yes! As a customer of Empire Ford, you will receive regular coupons by mail but you can also access our service coupons on line:

National Coupons: Click Here!

Empire Ford Coupons:: Click Here!

Parts:

How can I order parts?

We try to make it as easy as possible. You can either access our Parts Center page: You can find it by clicking here, or you can call our Parts line directly at 888-431-4923. For your convenience, our Parts Department is open late on Tues. and Thurs. evenings until 8pm and Saturdays until 5pm.

What type of parts do you offer?

Here at Empire Ford we offer genuine OEM which are designed and engineered by Ford Motor Co. for your Ford vehicle. The VIN (vehicle identification number) will provide us with everything we need to offer you the specific OEM part you require for your vehicle. It's important to properly service your vehicle to avoid increased repair costs and avoid reducing the value of your vehicle.

Finance:

How can I know if I am pre-approved?

We offer a quick, simple and hassle-free credit approval process. Simply fill out the on-line credit application through our secure network and we will take it from there! We offer GUARANTEED CREDIT APPROVAL so no matter your credit situation, we can get you approved. Our Dealership has access to millions of dollars of credit from a variety of Lending Sources, and as a result, we are able to provide you with more options. We also understand that bad things happen to good people and that's why Empire Ford is the #1 dealer in "Credit Amnesty!" https://www.empirefordofnewbedford.com/credit-application/index.htm

What is the financing process like?

Once you complete the credit application, we will access your credit score to determine which loans you will qualify for. Your credit report influences your ability to obtain purchases on credit as well as your ability to rent an apartment, purchase a home, secure a job or even buy insurance. The information in your credit history is used to create your credit score, a three-digit number that shows how likely you are to pay your debts. The higher the score the more likely you are to be a good credit risk. FICA credit scores range from 300s to about 900. Usually you need a score of at least 600 to apply for a mortgage. Some companies charge lower interest rates to people with higher scores. But we also understand that bad things happen to good people and that's why Empire Ford is the #1 dealer in "Credit Amnesty!"

What is the difference between Leasing and Financing?

With a new Ford purchase, you enjoy freedom from mileage restrictions and wear or tear regulations, allowing you to travel across country for vacation without a second thought. Additionally, you can choose to customize this model with genuine auto parts and accessories based on preferred appearance, a tailored feel and the style points you hope to earn. Build equity with this long-term investment and take pride in a vehicle you see yourself driving years down the line.

With a new Ford lease, you can enjoy a short-term commitment with the ability to operate a vehicle that is fresh off the assembly line. When this multi-year term ends, you can even choose to upgrade to a new Ford model with the latest tech and most modern features. Leased models still come with short term warranty coverage, providing the same peace of mind that vehicle ownership extends. Some limitations include mileage restrictions, potential wear and tear fees if not careful and no freedom to customize based off personal preference.Check out our "Lease or Buy" page for more details and videos: https://www.empirefordofnewbedford.com/lease-or-buy.htm

General:

Where are you located?

We're conveniently located off Rte. 195 and Rte. 140 at 395 Mt. Pleasant Street, New Bedford, MA 02746. We're located next to U-Haul, close by the old Building 19.

How can I get ahold of someone?

You can call us directly during our Business hours or send in a request on-line4 24/7 through our website at: https://www.empirefordofnewbedford.com/

  • SALES HOURS: Mon-Fri. 9am-9pm; Sat. 9am-6pm, Sun. 11am-6pm
  • SALES DIRECT LINE: 888-722-6063
  • SERVICE HOURS: Mon, Wed. & Fri. 7:30am-5:00pm; Tues. & Thurs. 7:30am-8:00pm, Sat. 8am-5pm
  • SERVICE DIRECT LINE: 888-693-0925
  • PARTS HOURS: Mon, Wed. & Fri. 7:30am-5:00pm; Tues. & Thurs. 7:30am-8:00pm, Sat. 8am-5pm
  • PARTS DIRECT LINE: 888-431-4923

Why should I buy from Empire Ford?

Here at Empire Ford we are part of the Empire Auto Group, with over 600 vehicles in stock to choose from. Therefore, with this tremendous inventory, we are likely to have the vehicle you are searching for and if not, we will get it for you!

Here at Empire we pride ourselves in offering the BEST PRICE - EVERY TIME - ALL THE TIME and we stand by our pricing with our "Price Match Guarantee" on all new vehicle purchases!Our sales, service and parts professionals are here to provide you with top-notch customer service in every department. We consistently receive 5-star customer ratings for going above and beyond to make sure our customers are completely satisfied.

Lastly, here at Empire Ford we have set ourselves apart from other dealers by our consistent and overwhelming dedication to local community organizations including local veteran's organizations, contributions to police and fire departments, Drive 4ur School events, donations to homeless shelters, hosting pet adoption events, sponsorship of youth sports teams, Chamber of Commerce events, the Portuguese Feast, Mustang Car Shows, blood drives and much more! Community involvement is a top priority for our dealership.

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